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How is after-sales service for food packaging guaranteed?
＋ －Dotal New Material's after-sales service adheres to the principles of "verifiable issues, traceable batches, and actionable feedback," covering product quality issues, shipping & delivery anomalies, and technical support for actual usage. For common food packaging issues such as film feeding, tension, and heat sealing parameters on automatic packaging machines, professional technical recommendations are available. Issue type and assigned personnel are confirmed within 24 hours of receiving complete information, ensuring timely and effective resolution of client concerns.
What bag styles are available for food packaging?
＋ －Dotal New Material offers a wide range of food packaging formats, including three-side seal bags, stand-up pouches (with/without zipper), eight-side seal bags (flat-bottom), center-seal bags, gusseted bags, and automatic packaging roll stock. The company operates nearly 50 bag-making machines including Tani (Japan) imported equipment, supporting precision bag-making across multiple formats to meet the packaging requirements of different food categories, filling methods, and display needs.
What food safety standards do Dotal New Material's food packaging products comply with?
＋ －Dotal New Material's food packaging products strictly comply with GB 4806 series food safety national standards and GB/T 10004-2008 standard for plastic laminated films and bags for packaging. The company holds ISO 22000 Food Safety Management System certification and BRCGS Global Standard for Packaging Materials Grade B+ certification. BRCGS is a leading standard recognized by the Global Food Safety Initiative (GFSI) and holds extremely high recognition within the global food industry. Products are widely used in snack foods, baked goods, coffee & tea, condiments, and retort foods.
How does food packaging effectively extend product shelf life?
＋ －Dotal New Material employs multi-layer laminated structures with material combinations including PET/AL/PE (high oxygen barrier, light-blocking, aroma preservation), PET/VMPET/PE (good barrier, metallic luster), and PET/PA/PE (puncture resistance, low-temperature resistance), enabling precise material selection based on food characteristics. The company operates advanced equipment including Tongze 3-in-1 solvent-free laminators and Beiren dual/single-station solvent-free laminators, with dry lamination speed of 300m/min and solvent-free speed of 400m/min, ensuring reliable lamination strength and barrier performance to extend product shelf life.