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How is after-sales service for customized packaging guaranteed?
＋ －Dotal New Material's after-sales service for customized packaging adheres to the principles of "verifiable issues, traceable batches, and actionable feedback". Service scope covers product quality issues (color deviations, delamination/blistering, dimensional discrepancies, material inconsistencies, etc.), shipping & delivery anomalies, and technical support for actual usage (film feeding, sealing, air leakage troubleshooting, etc.). Issue type and assigned personnel are confirmed within 24 hours of receiving complete information. Following internal verification, resolution plans are communicated with the client. After completing rework, replacement, refund, or technical support, resolution is confirmed and improvement measures are documented.
How does customized packaging ensure print results match the design artwork?
＋ －Dotal New Material employs world-class equipment including Cerutti (Italy) 10-color presses and Beiren 9/10-color presses, with maximum speed of 500m/min and effective width of 1250mm. The company supports custom spot colors and reverse printing processes for high-precision color reproduction. During the sampling phase, physical samples are provided for client approval, and both parties sign technical specifications to lock key parameters including print effects, material structure, and bag dimensions, ensuring mass production aligns precisely with the design artwork. Free artwork optimization and print effect control services are also provided.
What is the minimum order quantity for customized packaging? Is sampling supported?
＋ －Dotal New Material supports full-process services from sampling to mass production. During the sampling phase, the company leverages digital hot stamping 3D enhancement equipment, high-speed gravure printing presses, and fully automatic solvent-free lamination lines to complete samples rapidly. Upon client approval, both parties sign technical specifications and proceed to mass production with finalized key parameters. Specific minimum order quantities depend on bag style, material structure, number of print colors, and other factors. Please contact the sales team for tailored quotations and MOQ information.
What material combinations and bag styles are supported for customized packaging?
＋ －Dotal New Material maintains an extensive material database supporting flexible combinations of PET, BOPP, PA, PE, CPP, AL (aluminum foil), VMPET (metallized PET), VMCPP (metallized CPP), mono-material PE, and more. Bag styles cover three-side seal, four-side seal, stand-up pouch, eight-side seal (flat-bottom), center-seal, gusseted, spouted pouch, and custom-shaped bags. The company enables precise material selection based on barrier properties, puncture resistance, temperature resistance, and environmental sustainability to meet the needs of daily chemical, pharmaceutical, food, and beauty industries.
What does Dotal New Material's customized packaging service include?
＋ －Driven by "New Thinking, New Technologies, New Materials," Dotal New Material provides one-stop customized services from structural design and material selection to prototyping and mass production. The process includes: Needs Consultation (product characteristics, brand positioning, usage scenarios) → Solution Design & Material Selection (professional recommendations from R&D team) → Sample Approval (rapid sample completion) → Mass Production (full chain in-house) → Delivery & After-Sales. The company operates world-class equipment including Cerutti (Italy) 10-color presses, Tongze 3-in-1 solvent-free laminators, and Tani (Japan) imported bag-making machines, enabling rapid response to diverse customization needs.