FAQ

Dotal New Material was named a Demonstration Unit of Hunan Provincial Green Manufacturing System in 2022. The company holds ISO 14001 Environmental Management System certification and FSC Chain of Custody certification, ensuring sustainable and traceable raw material sourcing. Production facilities are equipped with RTO environmental protection systems at a domestic advanced level. The company adopts solvent-free lamination technology to effectively reduce VOCs emissions, promoting an environmentally friendly, low-carbon, and clean industry chain. Moving forward, the company will continue to advance green manufacturing and intelligent upgrades, fulfilling its corporate commitment to green development.

Dotal New Material has established a standardized five-step service process: Needs Consultation → Solution Design & Material Selection → Sample Approval → Mass Production → Delivery & After-Sales. The company employs over 400 staff, including more than 100 professional technical specialists. After-sales service adheres to the principles of "verifiable issues, traceable batches, and actionable feedback," covering product quality issues, shipping & delivery anomalies, and technical support for actual usage. Issue type and assigned personnel are confirmed within 24 hours of receiving complete information, ensuring timely and effective resolution of client concerns.

Dotal New Material is headquartered at No. 4 Factory, High-end Auto Parts Supporting Industrial Park, No. 9 Baishi West Road, Xiangtan Economic and Technological Development Zone, a state-level economic development zone in Xiangtan City, Hunan Province. The company has established a branch factory in Yongzhou to serve specialized product categories, and has set up a branch in Indonesia to actively explore overseas markets. Its marketing center is located in downtown Changsha, the capital city of Hunan Province. The company has applied for 165 mu of industrial land for the "Dotal New Material Technology Industry and Headquarters Base" project with an estimated total investment of RMB 1 billion.

Dotal New Material's food packaging products strictly comply with GB 4806 series food safety national standards and GB/T 10004-2008 standard for plastic laminated films and bags for packaging. The company holds ISO 22000 Food Safety Management System certification and BRCGS Global Standard for Packaging Materials Grade B+ certification. BRCGS is a leading food safety certification standard recognized by the Global Food Safety Initiative (GFSI) and holds extremely high recognition within the global food industry. Products are widely used in food, pharmaceutical, and beauty sectors with stringent safety requirements.

Yes. Dotal New Material provides comprehensive, full-lifecycle integrated services covering concept design, material selection, process optimization, production, and after-sales support. The company operates 4 state-of-the-art production lines including digital hot stamping machines, high-speed printing presses, and fully automatic solvent-free laminators, along with over 60 high-speed and low-speed computer-controlled bag-making and slitting machines. We support customized requirements including special bag styles, spot color printing, tear notches, one-way degassing valves, and zipper resealable features. The company also maintains industry-university-research partnerships with Hunan University of Technology's School of Packaging and Materials Engineering.